General Terms and Conditions

1. The hotel accommodation contract is concluded by the hotel's confirmation of a booking/reservation or by the customer's acceptance of an offer of the hotel designated as binding. When booking on the Internet, the possibility of making a reservation does not constitute a binding offer by the hotel. The customer submits a binding offer when he clicks on the "Binding booking" button. The contract is concluded as soon as the customer receives the hotel's booking confirmation.

2. Bookings/reservations are binding for both parties.

3. The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee or a deposit. The type and amount of the advance payment and the payment dates shall be agreed in text form in the contract;

4. The hotel is entitled to demand an advance payment or security deposit or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration after conclusion of the contract before or after the start of the stay in justified cases, e.g. if the customer is in arrears with payment;

5. The customer shall be entitled to demand the advance payment or security deposit agreed in the contract up to the full agreed remuneration;

6. Rebookings are not possible. If the customer cancels, the agreed price must be paid even if the customer does not make use of the contractual service. However, the hotel must offset the income from renting the rooms to other parties and the expenses saved against the agreed price. The hotel is entitled to make a flat-rate deduction for the expenses saved. In this case, the customer is obliged to pay 80% of the agreed price for bed and breakfast, 70% for half-board and 60% for hotel arrangements that include accommodation, meals and other services (both external and internal). The customer is at liberty to prove that the hotel has suffered a lesser loss or no loss at all (e.g. due to the room being rented to another party while the category in question is otherwise fully booked).

7. The regulations in No. I.6. apply accordingly if the guest does not make use of the booked room or the booked services without informing the hotel in good time (no show). The regulation also applies accordingly in the event of a reduction in the number of rooms booked and/or the length of stay.

8. If the hotel has granted the guest an option in the contract to withdraw from the contract within a certain period without further legal consequences, the hotel is not entitled to compensation. Decisive for the timeliness of the declaration of withdrawal is its receipt by the hotel. In this case, the customer must declare the withdrawal in writing.

9. The hotel is entitled to withdraw from or terminate the contract for good cause. Good cause shall be deemed to exist in particular if force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract, if rooms have been booked under misleading or false statements of material facts, e.g. concerning the hotel guest (name, address, etc.) or the purpose, and if the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardize the smooth operation, security or reputation of the hotel. If the hotel's withdrawal or termination is justified, the customer is not entitled to compensation.

If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers regarding the contractually reserved rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel within a reasonable period of time. This shall apply accordingly if an option is granted, if other inquiries are received and the customer is not prepared to make a firm booking upon enquiry by the hotel within a reasonable period of time.

1. The hotel is obliged to make the reserved rooms available from 15:00 on the day of arrival. Whenever possible, rooms will be made available earlier if necessary. There is no entitlement to an earlier handover. Unless otherwise agreed, the hotel will keep reserved rooms available until 18:00. After this time, the hotel is free to allocate rooms to other guests.

2. Booked rooms are available to the guest until 11:00 a.m. on the day of departure. If the guest does not leave the room until after 11:00 a.m., the hotel may charge an additional 50% of the price for that day for check-out before 4:00 p.m. and 80% after 4:00 p.m.

If the customer has not reserved all of the hotel's rooms, there is no entitlement to the selection of specific rooms or rooms within a room category.

1. The agreed prices include the statutory value added tax.

2. Accrued receivables can be made due at any time and immediate payment can be demanded.

3. In the event of late payment, the hotel is entitled to charge interest on the outstanding invoice amount at a rate of 5 percentage points above the respective base interest rate of the Deutsche Bundesbank. The hotel reserves the right to provide evidence of higher interest damages.

4. The customer may only offset or reduce a claim of the hotel with an undisputed or legally binding claim.

5. The place of performance and payment is the registered office of the booked hotel.

1. In addition to the hotel services, third-party services may be arranged for the customer, e.g. sports courses, visits to events and excursions, etc. Third-party services are not provided by the hotel, but by third parties (service providers) under their own responsibility. The customer concludes the respective contract directly with the organizer.

1. The hotel's liability in the area of its own service provision is excluded, unless otherwise regulated in the following provisions.

2. The exclusion of liability according to lit. a. does not apply to damages caused by culpable breach of an essential contractual obligation in a way that jeopardizes the achievement of the purpose of the contract. Essential contractual obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer regularly relies and trusts. However, liability is limited to the damage typical for the contract, the occurrence of which each contracting party had to expect based on the circumstances known to it at that time.

3. Furthermore, the exclusion of liability according to lit. a. does not apply to damages resulting from injury to life, body or health, which are based on a negligent breach of duty by the hotel or its legal representatives or vicarious agents.

4. The exclusion of liability according to lit. a. does not apply to damages caused by an intentional or grossly negligent breach of duty by the hotel or its legal representatives or vicarious agents.

5. Insofar as the liability of the hotel is excluded or limited, this also applies to the liability of its legal representatives, employees and vicarious agents.

6. The limitation period for claims of the customer against the hotel is six months after performance of the contractually agreed The short limitation period applies in favor of the hotel both for contractual claims and for claims in tort.

7. No guarantee and/or liability is assumed for third-party services as defined in Section IV.

8. Valuables can be stored in the hotel safe. The hotel recommends that guests make use of this option.

If the customer is provided with a parking space on the hotel property or in the underground parking garage, the customer merely concludes a contract with the hotel for the parking space. There is no surveillance and no safekeeping agreement is concluded. The hotel is not liable for loss of or damage to a motor vehicle parked on the hotel property/underground parking garage and/or for its contents, unless the hotel is responsible for the damage in accordance with the provision under 1.